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Frequently Asked Questions

Why should I hire a professional Event Designer?

With a wealth of experience and expertise, we bring an unparalleled level of creativity, attention to detail, and a keen eye for design principles. By enlisting our services, you not only alleviate the stress associated with event planning but also gain access to a network of resources, ensuring your event is adorned with unique, high-quality decor. Our commitment to customization, budget management, and problem-solving means we can turn your vision into a reality while creating a visually cohesive and memorable environment. Trusting a professional decorator is not just about enhancing the aesthetics; it's about maximizing your overall event experience.

Why should I hire Enchanted Events?

Choosing our event design and rental services ensures you benefit from our team's exceptional professional education, certifications, and commitment to continuous learning. Our staff is extensively trained, holding certifications in event design, modern floristry and related fields, keeping them at the forefront of industry trends. We prioritize ongoing education to guarantee that our team is well-versed in the latest design techniques and technological advancements. This dedication ensures that when you choose us, you're not only tapping into creativity but also benefiting from a team that understands the intricacies of event design at a professional level. Furthermore, our commitment extends to the quality and optimal condition of our rental equipment. Rigorous maintenance standards are upheld to guarantee that every piece is in pristine condition, contributing to the seamless execution and success of your event. We believe that investing in our team's education and maintaining top-notch equipment sets us apart, providing you with a service that combines expertise, innovation, and quality. In addition to our dedication to excellence, we are active members of the Association of Professional Event Coordinators of Puerto Rico (La Asociación de Coordinadores Profesionales de Eventos de Puerto Rico - ACEP-PR). This affiliation reflects our commitment to upholding industry standards and participating in a community of professionals dedicated to delivering exceptional event experiences. Trust us to bring the perfect blend of expertise, innovation, and quality to your event.

Can you work within my budget?

Absolutely. We understand that every event has unique financial considerations. During our initial consultation, we will discuss your budget, and our team will work diligently to create a customized plan that aligns with your financial parameters while still delivering a memorable and visually stunning event.

What forms of payment do you accept?

We accept various forms of payment for your convenience. Accepted payment methods include cash, credit cards (Mastercard, Visa, AMEX and Discover), ATH Movil Business, Apple Pay, Google Pay and Venmo. To secure the reservation of your preferred date and equipment, we require a deposit of 30%. This deposit not only confirms your booking but also allows us to allocate the necessary resources and ensure a seamless and tailored experience for your upcoming event. Should you have any specific payment-related inquiries or preferences, feel free to reach out to our team, and we'll be happy to assist you.

What types of events do you specialize in?

We specialize in a wide array of events, including weddings, quinceañeros, proms, corporate gatherings, social celebrations, and more. Our versatility allows us to bring creativity and precision to any occasion.

How do I get started with booking your services for my event?

Getting started is easy! Simply reach out to us through our contact page, and we'll schedule an initial consultation. During this meeting, we'll discuss your event details, preferences, and any initial ideas you may have. This conversation sets the foundation for our collaboration, and we'll guide you through the next steps in the planning process.

What services do you offer as an Event Designer?

we offer a comprehensive range of event decorating and planning services, including but not limited to thematic decor design, venue selection, logistics management, and coordination on the day of the event. Our goal is to handle every detail, ensuring a seamless and visually stunning experience for our clients.

How early should I book your services for my event?

We recommend reaching out to us as early as possible to secure your preferred date and allow ample time for meticulous planning and coordination. Popular dates tend to get booked quickly, so getting in touch well in advance ensures we can provide the best service for your event. 

Why am I charged a transportation fee?

Our transportation fee reflects our commitment to delivering exceptional service while ensuring the safe and timely delivery of our rental items to your event venue. This fee covers various aspects essential to guarantee a seamless experience, including the cost of fuel, tolls, vehicle maintenance, and skilled personnel dedicated to handling the logistics of transportation. By incorporating a transparent transportation fee, we can allocate the necessary resources to transport our meticulously maintained and high-quality rental items to your event location efficiently. This ensures that every piece arrives in optimal condition, contributing to the overall success and visual appeal of your event. Rest assured, our transportation fee is a strategic investment to provide you with the utmost reliability and professionalism in delivering our top-tier event rental and decor services.

Why am I charged a setup and teardown fee?

The setup and teardown fee is an essential aspect of our service, covering the labor and expertise required to ensure the flawless execution of your event. While the rental fee includes the cost of the items you've selected, the setup and teardown fee is distinct and encompasses the intricate process of meticulously preparing, arranging, and disassembling the rental items. Our dedicated setup and teardown team works diligently to create a visually stunning and functional environment, providing you with peace of mind and allowing you to focus on enjoying your event without the stress of handling these logistical details. Consider this fee an investment in the precision and professionalism that sets our services apart, ensuring your event unfolds flawlessly from start to finish.

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